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Student Loans Company to enlist IT suppliers for £200m transformation plan

The Student Loans Company (SLC) has began a brand new section of its meant transformation with the deliberate appointment of plenty of expertise suppliers that may help this system.

A brand new procurement train began on 26 February 2020 in partnership with the Department for Education (DfE) and the Cabinet Office. It goals to “transform the commercial framework and delivery models leveraged across SLC’s estate when working with strategic technology partners”.

The first stage of the provider procurement will see SLC launch a £200m contract for the event of what the SLC labels “customer-enablement services” – that’s, a platform meant to enhance the organisation’s buyer interface and related expertise property.

The deal can be awarded within the third quarter of economic 12 months 2020/21 through Lot 4a of the Crown Commercial Services Technology Services 2 framework.

“This is the first stage of delivering a new technology model that will see us working with a small number of strategic partners to develop, deliver and support our technology estate and digital services to customers,” mentioned SLC’s CIO Stephen Campbell.

“I am confident that such an approach will deliver higher standards of service while delivering value for our customers and shareholders,” he added.

Campbell was appointed as CIO in August 2019 to guide the expertise technique and supply of expertise methods that cater for SLC clients and companions throughout authorities.

His appointment adopted a serious overview by the DfE into the non-departmental physique, which concluded {that a} full transformation of the SLC’s IT could be wanted within the subsequent 4 years to deal with tech-related points, which led to thousands and thousands of kilos value of reimbursement collections misplaced or leaked yearly.

With round 3,500 workers and a pupil mortgage guide totalling greater than £135bn below administration, the SLC’s operation is corresponding to a medium-sized financial institution, and it providers 8.5 million clients and two million purposes per 12 months, of which 93.5% are made on-line.

According to the overview by the DfE, plenty of the SLC’s core methods are under-supported and/or outdated. The inflexibility of the expertise structure can also be a difficulty compounded by the area of interest nature of the skillsets required to handle and modify it and the excessive ranges of workers attrition on the organisation.

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